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Testimonials
Our experience with Heritage India Tours & Travels was Excellent. All the hotels were clean, Car was excellent and Driver was helpful & good, guides were informative and helpful. Whenever I will visit India, I will visit you. 
Our overall experience was faultless, no complain at all and will definitely recommend & appreciate the services of Heritage India Tours & Travels to family and friends.
Mr.& Mrs. Riccardo Ricci - December, 03 2009  U K
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Terms & Conditions
These are the Terms and Conditions that will apply to your booking. Please read them carefully as you will be bound by them. These terms shall constitute the entire agreement between the Company and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
1. Introduction
The following Terms and Conditions apply generally to all the products and packages sold by Heritage India Tours & Travels. Please ensure you read carefully the Special Terms & Conditions attached to flight-hotel & car hire bookings. Your payment to the company confirms acceptance of these terms and conditions.
2. Deposit
Upon completion of the signed booking form a deposit of 10% of the tour cost per person, be paid to the company.
3. Responsibility
The Products are sold by The Company as agents for AIRLINE AND WHOLESALE COMPANIES and other principals providing, inter alia, accommodation and transportation services. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of the The Company's principals and these conditions. It is therefore important to note that all bookings made by the Company are subject to the terms and conditions imposed by airlines, coach operators, hoteliers and others providing services including, but not limited to, shipping, rail, car hire, ferry, tour and restaurant operators whose services are utilised by the Company, some of which limit or exclude liability in respect of insolvency, non operation, death, personal injury, delay and loss or damage to baggage.
4. Liability
The Company accepts no liability for any loss or damage occasioned by the negligence of such principals and reserves the right to cancel or modify itineraries or bookings where circumstances require. The Company cannot accept any liability for the acts, omissions or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or other persons providing services in connection with your tour pursuant to a contract between themselves and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom The Company has no direct or exclusive control. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour. The Company reserves the right to decline acceptance of any individual on any tour.
However we cannot be held liable for,
a) Where there has been no fault on the part of the company, supplier or agents.
b) Where the failures in performance of the contract are attributable to the customer.
c) Where the failures are attributable to a third party, not connected with the provision of the holiday and are unforeseeable or unavoidable.
d) Where the failures are due to unusual and unforeseeable circumstances beyond your control.
e) Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.
5. Availability
The products sold by the Company are subject to availability at the time of booking.
6. Rates and Price Variations
The Company reserves the right to vary the rates in the event of adverse moments in exchange rates or price rises made by the principals. Additional bookings will be subject to surcharge as appropriate. Rates are: per tour, per night, accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up.
7. Price Inclusions and Exclusions
Items included in the prices or rates of the products are specified in each section. Prices do not include: meals other than as stated in itineraries; any air fares; Government departure taxes; passport and visa charges; vaccination fees; airport taxes; all items of a personal nature such as telephone calls, beverages; laundry; excess baggage charges and gratuities; travel insurance, tipping, etc.
8. Complaints
We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble free holiday but occasionally plans go wrong. Should you have any complaint, please tell your Travels Manger at the time that will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint.
9. Travel Documents
Travel documents are not normally issued until three weeks before departure. When documents have been issued & received by the company they will be dispatched (mailed or emailed) to you.
10. Passport and Visas
It is very important that you read the following information carefully and contact our office if you require any assistance in any area.
Entry to any country is at the discretion of relevant immigration authorities on arrival. Regardless of whether you possess a current visa, entry into a particular country can still depend solely on the discretion of the Immigration Official on arrival in that country. Under those circumstances The Company cannot be held responsible for a country refusing entry to any individual irrespective of that country's normal entry procedures. If you are in doubt it is your responsibility to contact the relevant government agency or consulate prior to your departure. It is essential we have sight of your passport as soon as possible to ensure the above regulations are fully complied with.
11. Payments to The Company
10% is required to secure your booking. Please note that in some cases suppliers may require a deposit higher than $100. No bookings will be processed until a deposit is received. No liability will be accepted by The Company until payment is actually received by The Company. Any binding contract will only exist between you and The Company when final payment has been made and all tickets, coupons, exchange orders, vouchers and receipts have been issued to you by The Company. The Company cannot accept any responsibility for fraudulent use of a credit card.
The remaining balance 90%,is recommended to be paid on arrival in India.
12. Cancellation of Booking
If you request The Company to cancel your travel arrangements, our liability will be limited to a refund of all monies paid by you, less any of our cancellation service fees and, less charges that will be made by airlines, hotels, car hire companies, cruise companies, tour operators, and other suppliers. Cancellation fees normally range between 50% and 100% of the total cost, not including taxes/port fees.
Also be informed that cancellation has to be made through the corresponding email ID : response@thejaipurhotels.com ONLY otherwise no cancellation will be entertained.
If you cancel your Holiday
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received . The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scal :
Number of days before departure Amount of Cancellation charges
More than 28 Days Deposit only
27-14 Days 50% of the Tour Cost
13-07 Days 75% of the Tour Cost
06 Days or less 100% of the Tour Cost
If you change your booking,
If, after your confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.
13. Multiple Tickets and Connections
If you have purchased multiple tickets which mean you are transiting or connecting from one carrier to another or the same carrier, we cannot accept responsibility for any future schedule changes that may affect your connecting times. Also, we cannot accept responsibility for any additional costs incurred in changing your flights to accommodate possible future amended schedules. Please note that when booked on multiple airlines (and sometimes even on the same airline) you may need to check in your baggage with each airline at the transit point.
14. Hotels
Please note that hotels and room upgrades are listed as per your reservation. Please be aware that hotel grades and hotel standards do vary between countries. Any transfers, breakfasts or late checkouts that you have booked and prepaid will be shown on the vouchers. Please note: two star and budget hotels generally contain limited facilities and standards vary quite considerably across this hotel grade.
15. Air Seats
Please note that infants under 2 years of age (international flights) and under 3 years of age (domestic flights) are not allocated a seat.
16. Refunds for Unused Services
No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg for go-as-you-please accommodation vouchers) a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.
17. Rights to amend the itinerary if required
Tour once commenced will strictly go as per the itinerary finalised. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.
18. Privacy Act
When you or your agent provides us with personal information about yourself you acknowledge that we will use this information principally for the purpose of making travel reservations for yourself. Where necessary we may disclose this information about you to third parties including but not limited to airlines, hotels, car rental companies, rail operators, tour wholesalers, insurance companies and their intermediaries. From time to time we may send you information that may help you to understand and make decisions regarding your travel needs, this could include holiday and flight offers. By accepting these terms and conditions you are agreeing to receive copies of our electronic newsletters.
19. Other Important Points
  • Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt of India and Rajasthan state government the same would be charged as extra.
  • Heritage India Tours and Travels ( www.thejaipurhotels.com ) act only as an agent for the hotels, transporters, other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
 
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